Description:
Reporting to the Manager of Recoveries & Settlements Optimisation, you will be responsible for analysing and identifying areas of improvement in claims handling from initial reporting to settlement and recovery, with the aim to reduce costs, minimise leakage including fraud detection, enhance third party customer experience and expedite the settlements and recovery process.
- Process analysis: conducting thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs and areas for improvement that drive efficiency and accuracy and improve overall claim outcomes.
- Development and implementation of optimisation strategies: identify automation opportunities, implement digital solutions and leverage technology to enhance efficiency, reduce costs and improve claim outcomes.
- Performance monitoring and reporting: develop performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives.
- Stakeholder engagement, collaboration and communication: foster effective relationships with key stakeholders to support engagement and effective optimisation outcomes and ensure smooth implementation of optimisation initiatives.
- Training and change management: provide process training on new procedures, systems and tools implemented as part of the optimisation initiatives.
- Data analysis and reporting: utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
- Leadership and influence: exhibit strong leadership skills by inspiring, motivating and influencing team members to identify process and system opportunities by fostering a culture of continuous learning, collaboration and excellence.
What you’ll need to be successful
- 3-5 years Motor Claims experience and/or 3-5 years Process Optimisation experience (preferably within a personal insurance context)
- Excellent analytical, problem solving and decision-making skills
- Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders
- Demonstrated ability to effectively engage, influence and develop others
- High level conceptual, analytical and problem-solving skills and the ability to develop innovative solutions.
- You will be required to complete background checks and proof of full working rights in Australia to be able to work in Insurance