Description:
Do you have a background in customer service or medical administration? Or are you currently working in an insurance claims environment looking for a career change, or have you recently graduated in Law, Business, Nursing, Allied Health, Psychology? If so this could be the opportunity for you!
Applicants Must Have
- Excellent interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners
- Excellent communication skills – both written and verbal
- Strong customer service skills and the ability to handle high volumes of phone based customer enquiries
- Previous medical administration experience an advantage
- Previous experience in the Insurance, Allied Health, Legal industries an advantage
- The ability to work concurrently across multiple technology platforms
- Strong analytical and problem solving skills
- The ability to plan and organise work in a manner that ensures timeframes are managed
- Ability to work within a team in an office-based environment
- Sensitivity to issues related to people with medical, cultural and social needs
- Be an Australian Citizen or Permanent Resident
You will provide needs-based services to people with work related injuries as well as be responsible for:
- Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,
- Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,
- Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities