Ticket Sales Representative

Description:

This position is responsible for the provision of a comprehensive and customer focussed ticketing and information service, covering an extensive range of events and performances. This position contributes to the efficient and effective operation of transactional sales service delivery across Box Office counter and the Contact Centre, for the sale of performance ticket and tourism ticket sales plus product packaging and add-on components as required.

The position is a first point of contact with potential or existing customers and is fully accountable for providing a full product ticket sales service that includes advice, explanation and recommendations on sales, refunds, exchanges and payments. In conjunction with the Ticketing Services team, Sales Representatives provide quality services that exceed the expectations of existing and potential customers and delivery solutions in a changing environment through an advanced knowledge and operation of all the functions of a computerised ticketing system.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

We are looking for someone with:

• 1 to 2 years previous experience in a blended customer service/sales role. For example, a contact centre, a box office/tourism counter, or a similar operation involving high volume phone calls and counter sales, and informational services.
• Basic skills in the use of Microsoft Office software applications, including Microsoft Word, Excel, and Outlook.
• Thorough product and venue knowledge to effectively deliver information and drive sales to customers.
• Able to work effectively in a team environment that is highly focused on the delivery of exceptional customer service and ticket sales.
• Knowledge of computerised ticketing systems such as Tessitura (prior Tessitura experience will be highly regarded).
• Excellent communication and customer service skills at all levels within an organisation
• Well-developed interpersonal, skills to maintain relationships and achieve high service standards, articulate and committed to delivering a quality customer service.
• Strong organisational skills for meeting tight deadlines on a day to day basis.
• Experience in managing a diverse range of customers with differing needs, including people with disabilities, people from non-English speaking backgrounds, tourists on busy schedules, VIPs, frequent patrons and people with very limited understanding about an event or about the SOH.
• Appreciation of the dynamics, ticket selling and marketing practices of the Live Theatre and Tourism industries.
• Understanding and commitment to the principles of EEO and OH&S.