Description:
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.
Depth & Scope
- Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
- Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
- Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
- Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
- Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
- Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
- Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
- Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
- Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
- Verifies customers' identities by following customer authentication policies & procedures
- Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
- Adheres to safe deposit box procedures/operations and guidelines
- Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
- Accountable for ensuring confidential customer information is securely stored throughout the day
- Understands the importance of and follows dual control
- Follows all security and audit measures to minimize potential loss
- Utilizes bank tools and processes to detect, address and prevent fraud
- Expected to complete all required in-classroom training and on-line training by established due dates
Education & Experience
- High school diploma or GED
- 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
- Ability to work during operating hours to include weekends, evenings, holidays as scheduled
- Demonstrated Customer Service skills preferred
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment
- Excellent communication skills with ability to be concise, clear and consistent