Description:
Act as Third level escalation point for all overall network issues and functionality.
- Should own the incident, and work with L3/L2 and other teams to completely resolve the issues and document the procedures.
- Overview all the incidents, problems, Changes in Network track and ensure all SLA’s/KPI’s are met.
- Escalation Management.
- Event Management.
- Follow up with vendors and stakeholders to ensure smooth operations.
- Adherence to customer SLA and End customer Experience.
- The role is focused on the break-fix support, operational, platform lifecycle management.
- The Operations support and operating environment is a 24/7 ‘always open’ model.
- The successful candidate must be capable of providing Business Hours onsite and 24/7 ‘on-demand’ remote fault escalation Operational Support.
- The role requires high proficiency, and knowledge in systematic troubleshooting of cloud technologies mentioned below as well as strong skills in day-to-day operational management of a complex issues.
SKILLS / EXPERIENCE REQUIRED:
Work Experience
Minimum 2/3 plus years of work experience
- Any Certifications in cisco, Juniper, Aruba/HP, SDWAN certification such as CCNA, CMNO, JNCIA