Description:
The Technology Manager – Education Solutions is the technical delivery owner and responsible for the operational management of education related applications and systems maintained and supported by UNSWIT. They lead a small team of developers (permanent staff and contractors) who maintain and support an existing portfolio of systems as well as contribute to projects developing new functionality and capability in the education domain.
Ideally you will have a technical service delivery management or application development management background with skills and experience in Cloud technologies including AWS and Azure as well as a good understanding of Cyber security risks and mitigations.
The role will report directly to the Head of Education Solutions.
- Lead the Development and Delivery teams to execute projects and application support for all applications across the sub-domain.
- Understand support model options and determine the best full support model approach for the respective applications (including sourcing options), that deliver the best overall value to UNSW.
- Effectively manage vendor relationships for specific applications, and tactical management of vendor, and licensing management.
- Manage all vendors and teams to effectively implement projects and maintain business applications.
- Manage maintenance and security of applications under their purview and collaborate with other IT teams including Cyber security to ensure applications are secure and stable.
- Responsible for delivery performance to the project pipeline and roadmap.
- Optimise the way in which the development teams work, including practices, organisation, and resourcing to promote team dynamics and opportunities for continuous improvement.
- Manage and deliver financial performance and budget measures in line with budgets and project business cases.
- Deliver strong customer service and customer experience and ensure service commitments are met.
- Extensive experience in the management of software solution delivery (inhouse, SaaS), maintenance and support.
- Well versed in the system development lifecycles and their relationship to project delivery methods including waterfall and agile.
- Understanding of application portfolio and lifecycle management.
- Advanced interpersonal, negotiating and influencing skills with the ability and capacity to exercise initiative, build credibility and provide expert advice to influence outcomes.
- Strong presentation skills, both written and verbal, and the ability to structure and articulate messages to different audiences.
- Advanced experience in budget management, cost estimations, and Project Delivery on time and within these budgets.
- Strong analytical and problem-solving skills, ensuring that the underlying problem is understood, and a robust approach / solution is developed.
- Demonstrated people management responsibilities and/or allocation of resources within a department or project environment.
- Proven communication and stakeholder management skills across a wide range of stakeholders.