Technical Training Specialist

Description:

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!

With significant expansion across our business, we are seeking a Technical Training Specialist to support our NSW Workers Compensation function. Reporting to the National Technical Training Manager, you will support staff transition into their operational roles through training of processes, systems and platforms in the operational environment. The role will partner with the local business operation to understand technical claims management capability requirements and to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation.

This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.

How You'll Make An Impact
 

• Design and develop claims technical training programs and assessments (including new starter program), aligned to the Gallagher Bassett (GB) competency framework across a number of delivery methods including multiple digital options (webinar, eLearning, microlearning);
• Establish and maintain effective relationships with internal and external stakeholders to ensure we work in partnership to address training and/or deliver programs aligned to business requirements;
• Partner with external stakeholders, key managers and subject matter experts (SMEs) regarding training material relevance, accuracy and alignment to business needs;
• Facilitate training programs for your assigned business unit and clients as per the training schedules;
• Provide on-the-job coaching support to new starters and others, to expediate individual job-readiness and competence;
• Facilitate holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance
• Ensure that capability gaps are identified, addressed and monitored to the required standard of performance;
• Develop, implement and maintain ‘Skills Matrix’ aligned to different job roles to ensure competency levels are improved and/or met. Prepare reports and details of coaching delivered;
• Maintain records of learning and development activities and report on employee progress utilisingGB’s learning management system;
• Monitor effectiveness of programs/courses based on manager and employee feedback and proactively identify continuous improvements to leadership teams;
• Ensure that capability gaps are identified, addressed and monitored to the required standard of performance.
   

About You
 

• Significant experience in training or learning roles, with highly-developed facilitation skills;
• Demonstrated contemporary L&D mindset and understanding across multiple delivery methods;
• A strong knowledge of relevant NSW workers compensation legislation and frameworks;
• Exceptional time management and organisational skills – a true “self-starter”!;
• Excellent attention to detail;
• Highly developed communication skills, with the ability to coach and engage at all levels of organisation;
• A strong sense of team and collaboration;
• A resilient attitude.