Technical Support Specialist

 

Description:

As our Technical Support Specialist, you're not just resolving issues; you're enhancing the user experience for our valued customers. With a foundational understanding of SQL and an enthusiasm to delve deeper into our tech stack, you'll be an invaluable asset in diagnosing and troubleshooting platform challenges.

 

Key Responsibilities:

  • Customer Support:
  • Efficiently address and resolve technical queries related to our platform.
  • Utilise SQL to derive insights and facilitate issue resolution.
  • Collaboration:
  • Engage with our development team to address intricate technical issues.
  • Provide insights that contribute to platform enhancements.
  • Documentation & Knowledge Base:
  • Contribute to the creation and maintenance of our knowledge base.
  • Aid in developing technical guides, FAQs, and support procedures tailored to our tech stack.

 

Skills & Experience:

  • Essentials:
  • Basic knowledge of SQL, preferably with some exposure to PostgreSQL.
  • Experience with HTML.
  • Familiarity or keen interest in our tech stack: Node.JS, Express (backend), Typescript, and React (frontend).
  • Stellar communication and problem-solving skills.
  • Desirables:
  • Academic projects or internships involving any elements of our tech stack.
  • Exposure to customer support tools and ticketing systems.

 

Qualifications:

  • A Bachelor’s degree in IT or Computer Science is a plus but not a prerequisite.
  • Two years of relevant industry experience may substitute for the degree requirement, showcasing a track record as a proactive self-starter in technical environments.

 

Organization Realtime Conveyancer
Industry Management Jobs
Occupational Category Technical Support Specialist
Job Location Adelaide,Australia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-11-06 12:59 pm
Expires on 2024-12-03