Description:
As our Technical Support Specialist, you're not just resolving issues; you're enhancing the user experience for our valued customers. With a foundational understanding of SQL and an enthusiasm to delve deeper into our tech stack, you'll be an invaluable asset in diagnosing and troubleshooting platform challenges.
Key Responsibilities:
- Customer Support:
- Efficiently address and resolve technical queries related to our platform.
- Utilise SQL to derive insights and facilitate issue resolution.
- Collaboration:
- Engage with our development team to address intricate technical issues.
- Provide insights that contribute to platform enhancements.
- Documentation & Knowledge Base:
- Contribute to the creation and maintenance of our knowledge base.
- Aid in developing technical guides, FAQs, and support procedures tailored to our tech stack.
Skills & Experience:
- Essentials:
- Basic knowledge of SQL, preferably with some exposure to PostgreSQL.
- Experience with HTML.
- Familiarity or keen interest in our tech stack: Node.JS, Express (backend), Typescript, and React (frontend).
- Stellar communication and problem-solving skills.
- Desirables:
- Academic projects or internships involving any elements of our tech stack.
- Exposure to customer support tools and ticketing systems.
Qualifications:
- A Bachelor’s degree in IT or Computer Science is a plus but not a prerequisite.
- Two years of relevant industry experience may substitute for the degree requirement, showcasing a track record as a proactive self-starter in technical environments.