Description:
We are looking for a Premier Solution Engineer with superb customer management skills and demonstrated ability to collaborate effectively across departments. The Premier Solution Engineer will work as a member of the overall account success team, focusing on the platform support experience for their assigned customers.
To Be Successful In This Role, You Will Need
- Experience in a software customer service role. Exceptional communication, customer service and presentation skills
- Strong technical aptitude
- Excellent problem solving skills and talent for identifying creative solutions
- Basic knowledge of IaaS (egs.: Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure)
- Basic knowledge of Web and Application Servers (egs.: Tomcat Apache, IIS)
- Programming / Scripting knowledge (egs.: Java, JavaScript, BASH)
- Knowledge of RDBMS platforms (egs.: MySQL, Oracle, SQL Server, MariaDB)
- Network troubleshooting (TCP/IP, Wireshark, VPN)
- Systems administration (e.g. Linux, Windows)
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience
Some of the tools and resources we will equip you with include:
- We’ll immerse you into our community rooted in respect starting on day one. Our community and strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.
- Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.