Description:
We are seeking a highly skilled Tier 2 Technical Cloud Specialist to join our Cloud and Data centre team. You will deliver exceptional solutions to our Enterprise and government customers. In this role, you will manage and support a range of technologies. You will play a crucial role in maintaining our Technical Services Catalogue and ensuring the successful delivery of managed services.
Your day in the life of a Tier 2 Technical Specialist Optus
- Manage and support technologies such as VMware, vSphere, vCenter, Microsoft Hyper-V, and Linux Server Administration.
- Provide support for Cisco UCS servers, Windows Server Administration, Active Directory, and various other technologies.
- Work with the Cloud and DC team for support of Delivery ATAC platforms (MTCO) and customers. You will also support GTAC infrastructure and Government customers.
- Facilitate the delivery of managed services and support solutions for cloud and datacentre platforms.
- Mentor and assist Tier 1 specialists and analysts within the team.
- Collaborate with customer delivery managers, project managers, and other partners to ensure we exceed service delivery.
It's about you!
- You must be an Australian Citizen and able to acquire NV1 security clearance.
- Extensive experience with VMware, Microsoft Hyper-V, Linux Server Administration, and other relevant technologies.
- Strong understanding of ITIL and experience working in an ITIL environment.
- Experience in Azure cloud is desirable.
- Excellent communication, trouble shooting, reporting and analytical skills.
- Ability to be on call when required.