Description:
If you are looking for the opportunity to grow your leadership expertise, we offer support to our emerging and experienced leaders alike with collaborative peer-to-peer leadership training, as well as fantastic leadership programs to continue to grow your leadership skillset. You will find this role to be challenging and rewarding, and at GB we pride ourselves in our ability to offer recognition for the fantastic work our people do each day, as well as offering opportunities for career development.
This position is a fixed-term contract or secondment position for the duration of 4 months.
How You'll Make An Impact
Your responsibilities will include:
- Managing your team's daily workflow in order to achieve an effective output and to maintain client service standards
- Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues
- Working with Branch Manager to identify staff's skills and knowledge gaps and assist with the up-skilling of your team
- Working alongside your Branch Manager to develop and cultivate team morale, and an achievement and service orientated culture; ensuring a dedicated and team-based approach to the determination of claims liability
- Mentoring and coaching team members, encouraging creativity, innovation and continuous improvement
- Identifying any areas for improvement in our Claims service provision, and implementing strategies and processes to ensure GB's services meet business and WorkSafe requirements
- Collaborating with our Talent Acquisition team in the recruitment of new team members
About You
What we’re looking for:
- Experience within a People Manager role; outstanding leadership skills, and experience in coaching and mentoring staff
- Experience within a client services or account management position
- Knowledge of Workers Compensation industry performance measures
- Interpersonal skills with all levels of staff and external parties
- Time management and conflict resolution skills
- Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field