Description:
About the role
The Systems Support Analyst role is a key contact for internal Application support for key applications :-
- Corporate Information Management (CIM)
- Customer Relationship Management Platform (Dynamics CRM)
- Low code web tools (Google Appsheet)
To provide ongoing user support, maintenance, documentation and training in relation to Corporate business systems used at Southern Cross Care.
Key Responsibilities include but are not limited to;
- Providing Corporate Systems and Web applications support to users across the business to ensure business continuity.
- Demonstrate database skills, to manage and administer on-premise and cloud database environments, maintain and produce database scripts, and manage new or existing data integrations that use databases.
- Carry out Corporate Systems or Web Applications upgrades, updates and maintenance working closely with users and vendors to ensure application stability.
- Apply & adhere to change control processes.
- Directs and trains users in software functionality and use, including developing user guides.
- Regularly interacts with respective Functional Managers to establish and prioritise activities.
- Monitors activities, manages schedules and meets project goals and objectives in the required time frames.
- Provides advice, documentation and monitors the development and maintenance of functional business process procedures.
- Escalates internally & externally when required.
The position is based at the Corporate Office, however the successful candidate may be required to travel to other Southern Cross Care sites (fleet cars are available). Some out of hours work may also be required
For further details regarding the scope of the role, please refer to our website or the attached job description.
About you
The successful candidate will possess the following;
- Knowledge of large-scale and complex application environments with technically diverse users
- Able to prioritise and resolve issues.
- Exceptional problem solving skills with a strong commitment to meeting the needs of both internal and external customers
- Sound interpersonal skills and the ability to express ideas clearly and concisely as well as good oral presentation skills
- Strong organisational and time management skills
- Proficient computer and keyboard skills