Description:
What success looks like in this role:
- Responsible for supporting the functionality and efficiency of one or more operating systems.
- Deliver second level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.
- Perform remote installation of applications to users and servers.
- Responsible for user administration, monitoring of servers, and monitoring antivirus updates.
- Perform daily checks on servers, analyze logs.
- Conduct incident investigation. Conduct advanced troubleshooting of incidents and provide technical solutions to a wide range of difficult problems.
- Resolve well defined incidents using documented procedures.
- Documented BAU Practices Incident management (BAU Incidents Break/Fix), Change management (BAU Changes – Patching/Firmware changes).
- Quarterly Patching activities and half yearly firmware upgrades.
- Execute complex changes, prepare and execute changes per implementation plans.
- Coordinate critical customer issues as well as new product and/or system implementations.
- Relay alerts and situation status information to both client and Unisys management.
- Provide referrals and/or dispatches to service providers to ensure that the client’s service level and technical requirements are met.
- May prepare technical documentation and ensure that technical and customer documentation is clear, accurate and complete.
- May develop and conduct user training, technical training and orientation.
- May lead small teams on defined projects.
You will be successful in this role if you have:
- Minimum Bachelor’s degree and a minimum of 6 years of relevant systems administration domain experience ideally preferred within a corporate or enterprise environment, including relevant technical expertise.
- Strong understanding of a large server environment (i.e. Windows, Unix, Linux, Mainframe)
- Recommended Certifications: VDI - CCA (Citrix), Windows - VMware (VCP) MCSE Cloud platform AWS Cloud Practitioner Associate. These or any other relevant certifications are good to have not mandatory.
- Applicants need to be Australian Citizens due to the nature of the client and the project/ work stream and should be based in Melbourne/Victoria.