Support Case Manager

Description:

We are seeking a dedicated and compassionate Support Case Manager to join our Workers' Compensation team. In this role, you will be responsible for managing and coordinating the care and support for injured employees, ensuring timely resolution of claims, and providing guidance throughout the workers' compensation process. You will work closely with insurance adjusters, medical providers, injured workers, and employers to ensure a smooth, effective claims experience for all parties involved.

Essential Job Functions
 

• Execute business process transactions, ensuring accuracy and adherence to established procedures
• Collaborate with senior analysts, managers, and other team members
• Assist in process improvement projects and data analysis
• Support the team in identifying process bottlenecks and maintaining quality standards
• Ensure compliance with established quality and procedural guidelines
• Contribute to updating and documenting process procedures
• Work with the team to achieve performance targets and quality standards
• Participate in training and development programs
   

Basic Qualifications
 

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology