Success Manager

Description:

Damstra Technology is an Australian-based provider of integrated workforce management solutions to multiple industry segments across the globe. We develop, sell and implement integrated hardware and software-as-a-service (Saas) solutions in industries where safety and compliance are of utmost importance. We are dedicated to providing unique solutions to exceed our customers’ expectations as protecting lives is the ethos that runs true in everything that we do.

With a presence across Australia, New Zealand, Southeast Asia, UK and US, we have grown exponentially over the last year after listing on the ASX fifteen months ago. We are entering a new phase with great energy and excitement and see this as a year of continued evolution and transformation.

Welcome to join us as we are going through a period of significant and exciting change which presents huge opportunities ahead!

Your role:

We are now looking for two Customer Success Managers to join our team based in Greenslopes (moving to Fortitude Valley by September), Queensland. The role is critical to manage relationships with our customers through advocating for them, as well as actively seek opportunities to grow our business. 

In this role, you will champion the power of our solutions to help organisations “Protect Their World”. You are the day-to-day contact for our customers and are responsible for driving customer adoption and success, educating them on best practices and maintaining and strengthening strategic relationships with key leaders within our customer organisations. 

Working closely in partnership with sales team, you will be a strategic partner to our customers by inspiring them to think how our solutions can support their broader business needs and help to uncover and address servicing roadblocks and mitigate escalations while identifying new and cross-sell/upsell opportunities. The role requires strong commercial acumen and an ability to truly connect with our clients to build mutual trusting relationships. You will be accountable for key deliverables in customer retention and growth and as a leading customer advocate within Damstra.