Studenthq Officer

Description:

An exciting opportunity has become available in the student admin and library services team at Swinburne University for a StudentHQ officer!

This role is responsible for handling day-to-day general student and stakeholder enquiries, either face-to-face, or via phone, live chat, and email. The successful applicant will need to demonstrate a dedication to providing outstanding customer service, ability to multitask in a dynamic environment as well as attention to detail to be successful in the role.

Acting in a key operational position within the StudentHQ team, the StudentHQ officer will provide support and guidance to the administrators of the department, working closely with their team leader, ensuring a student centric approach to providing customer service.

• Demonstrated commitment to providing outstanding customer service.
• General knowledge and experience of tertiary sector operating procedures
• Ability to coach and mentor other team members
• Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.
• Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post- certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.