Student Service Officer

Description:

About the Role

As a Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points.

You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

About You

You will be an excellent communicator, with a positive and proactive approach to work. With your background in providing exceptional customer service, you’ll personify the phrase “happy to help” and readily jump into new challenges. Your high-level of emotional intelligence, and capacity to engage and empathise with students will set you up for success in this role.

You will also have:

• Excellent communication skills and an aptitude for shifting between different service channels (i.e., in-person support, phone, email tickets).

• Resilience and a knack for working in fast-paced environments while managing competing priorities effectively.

• A passion for providing exceptional customer service and building professional relationships.

• Aligned values and a commitment to diversity, inclusion and reconciliation.

About the Group

The Students Group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:

• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience

• Deliver impactful, connected service, care and development opportunities at scale, and to

• Engage, empower and value each other so that together we can make a difference.