Student Service Adviser

Description:

As part of a team, Student Service Advisers are responsible for providing advice, assistance, and information to students and staff. Student Service Advisers are often the first point of contact for students via phone, email and chat, responding to a variety of queries and issues in relation to student services and student administration throughout their journey at UniSA.

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.
 

• Provide frontline customer service to students, staff, alumni and members of the public
• Identify and meet internal/external customer needs through building effective relationships
• Undertake a range of activities across phone, chat, email and face to face customer service
• Conduct proactive outbound service activities
• Provide advice around university policies
• Assess in consultation with Academic Units students eligibility to graduate
• Active involvement in Academic Unit/University initiatives
• Previous experience within a customer focussed role
• A can-do, solutions-focused approach to supporting students and staff
• Excellent interpersonal and communication skills
• The ability to apply policies and procedures in response to queries
• A commitment to teamwork and personal and professional development
• Experience with Microsoft Office and administration and information systems (experience with PeopleSoft, CRM, POS or similar is desirable)