Student Learning Officer

Description:

The role will be responsible for the monitoring of domestic and international students’ attendance and academic success in conjunction with the ESOS Act and will ensure the College and students are in adherence with relevant compliance with policy expectations. Under the supervision of the SAS Manager, you will also be expected to monitor all student attendance and maintain an up to date, detailed risk register. Your work will directly contribute to the retention of students within the college.

You will be an excellent communicator, with a positive and proactive approach to work. With your background in providing exceptional customer service, you’ll personify the phrase “happy to help” and readily jump into new challenges. Your high-level of emotional intelligence, and capacity to engage and empathise with students will set you up for success in this role.

The person we seek will ideally have the following:

• Tertiary qualifications in a relevant discipline (such as business administration or education) or equivalent practical experience in a related role within higher education industry or similar
• Demonstrated highly developed oral and written communication skills with a proven ability to consult and liaise with a wide range of people from diverse range of backgrounds
• Demonstrated ability to work effectively in a team environment and under pressure
• Commitment to providing a quality student experience to students with a strong focus on accurate and timely advice
• Excellent attention to detail
• Evidence of an empathy-led approach toward colleagues and customers
• Competency using Microsoft Word, Excel, Outlook and willingness and ability to quickly adapt to new computer systems/programs
• Experience in working in a higher education
• Knowledge of Education Services for Overseas Students Act 2000 and National Code (2017)