Student Experience Officer

Description:

Student Experience is an area to focus on delivering student experience and engagement that provides the greatest value for students and ensuring consistency of experience across the organisation.

Student Experience is responsible for improving student satisfaction, advocacy, and retention and employment rates, and building value for each student segment that are integrated across the enterprise and deliver on the brand promise.

Student Experience encompasses a number of core services delivered through Student Services, Student Wellbeing, and Student Experience service across the Student Life portfolio.

You will deliver a consistent, transparent and high quality student service. You will provide a high level of administrative support to the area and take a responsible and supervisory role in the establishment, maintenance, improvement and monitoring of systems, policies and procedures to ensure efficient operation and a high level of client support is provided to academics and students. You will work within a skilled team to make a valuable contribution to the student experience.

To be considered for this role, you will demonstrate:

• Relevant tertiary qualifications or equivalent competency
• Substantial relevant administrative experience at an appropriate level
• Highly developed written and verbal communication skills
• Highly developed organisational skills and demonstrated ability to meet deadlines
• Proficiency in a range of computing skills including word processing, spreadsheets, databases,
• internet and email
• Ability to work independently, show initiative and work productively as part of a team
• Strong focus on delivering an exceptional student experience and customer service