Strategic Learning Partner

Description:

The role is responsible for conducting needs analysis, design, development, implementation, and evaluation of a range of capability solutions. Critical to success in these areas will be exceptional business partnering, stakeholder engagement, and SME support. The role will have close working relationships with the Capability CoE, field operation leaders, and central operations teams. Human-centered design, customer obsession, agile ways of working, and continuous improvement will be inherent competencies for this role, collaboration with others, and overall delivery within the team.

You’ll be responsible for:

• Stakeholder engagement and business partnering with field operations leaders, centres of excellence, central operations teams, and external vendors.
• SME support for various transformational and operational project and change initiatives.
• Conducting Business Unit (BU) level technical and role-based capability development, including:
  • BU level needs analysis
  • Development of BU capability strategies and plans, incorporating CoE leadership, behavioural, and compliance-based learning
  • Oversee the design of solutions, tools, and relevant content working closely with the instructional designer and implementation lead
  • Manage the learning evaluation and reporting process for BU level programs, in line with CoE standards
• Design, develop, and maintain the BU and role/technical based components of the Retail induction and onboarding program.
• Evaluating the effectiveness of learning solutions and using this data to inform continuous improvement for programs and initiatives.
• Managing relationships with external vendors.