Description:
About Us
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
Job Summary
- Implemented multi-channel such as increasing internal company engagement (ERP) though excellent internal servicing and better relations leading to a 60% referral share from total targets. This is considered the largest compared to the other project sites; another is establishing partnership with local government units for effective set up of career fairs and employment endorsements and improving local brand.
- Involved in operations discussion in employee management, and recruitment processes which led to improvements in the conversion and turn around time for applicants
Primary Job Responsibilities
- Plans and does budgetary control of all recruitment marketing assets.
- Manages online brand campaigns to raise brand awareness for the Talent Acquisition Team.
- Maintains the company’s social media presence and digital content
- Serves as business partner with teams for agent selection to ensure all hiring requirements are supported with ample and quality candidates.
- Spearheads campaigns and sourcing initiatives for effective candidate pooling.
- Takes charge in networking and delivering non-traditional sourcing methods.
- Led the team of recruitment and sourcing coordinators with a specific segment to lead, and provided local on the ground insights to headquarters for strategy building.