Solution Engineer

Description:

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform. From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.

Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively? As a Solution Engineer, you’re a technical “Jack/Jill of All Trades”; you love figuring out “how things work”, and you’ll be a resident expert on the inner workings of the Appian platform.

To Be Successful In This Role, You Need

• To have bilingual fluency in both English and Japanese, to support customers throughout the APJ region
• Exceptional communication, customer service and presentation skills
• Strong technical aptitude
• Excellent problem solving skills and talent for identifying creative solutions
• Basic knowledge of IaaS (e.g. Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure)
• Basic knowledge of Web and Application Servers (e.g. Tomcat Apache, IIS)
• Programming/scripting knowledge (e.g. Java, JavaScript, BASH)
• Familiarity with database concepts (e.g. MySQL, Oracle, SQL Server)
• Network troubleshooting (TCP/IP, Wireshark, VPN)
• In-depth operating system knowledge (e.g. Windows and/or Linux)
• Experience and/or familiarity with JVMs
• Strong foundation of basic network functions, standards and protocols (e.g. proxies, SSL, load balancers, LDAP)
• Flexibility to provide after business hours support (rotation every 10 or so weeks)