Software Engineer

Description:

At Zendesk, we create software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 125,000 organisations in 150 countries use Zendesk products, serving more than a billion users all over the globe

As a result of our growing operations in the APAC region, we're now seeking a Software Engineer to join our Strategic Integrations team in Melbourne.

You’ll be part of an impactful team responsible for building distributed, high scale and data-intensive integrations and data-pipelines that extend our best-in-class core SaaS product. Partnered with other SaaS providers and cloud vendors (e.g. Slack, Atlassian and AWS), our products commonly incorporate the latest technologies and features to provide the cutting edge solutions to our customers. We enjoy working with Engineers who possess a strong growth-mindset, are enthusiastic at problem solving and are able to demonstrate leadership skills. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.

What the stack looks like:

• Our compute runs mostly on Kubernetes

• Our data is stored in AWS Aurora, DynamoDB, S3 and streamed through Kafka

• Our code is written in Go, Javascript/TypeScript and Scala

• You’ll get the chance to work on the Zendesk platform, the Zendesk Apps framework, various Zendesk core technologies and a series of popular SaaS platforms.

• Working as a member of a Scrum team, you will collaborate with other Engineers and a Product Manager to deliver frequent releases that meet the high-quality standards Zendesk upholds.

• Be surrounded by established Engineering, Support and Sales teams plus get to work closely with other global teams (so some international travel may be required).

• Experience in one or more general purpose programming languages including but not limited to: Go, JavaScript, Ruby and Scala. Experience with commercial Go is a real plus but not a requirement.

• Solid understanding of what makes a good API and experience building them.

• Great communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact.

• Detail-oriented, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.

• Agile Scrum or Kanban development experience.

• An early-adopter mentality: using your passion for new products and tools, you constantly want to stay on the cutting-edge of technology.

• Use best practices at every stage of the development cycle, peer code review and rapid deployment.

• You have a hacker mindset and have contributed to open source projects, and are willing to share that with us.