Shannons Team Leader

Description:

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Shannons means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.

The purpose of the role is to contribute to the organisations financial growth by leading and working with a specific group of Motor Enthusiast Underwriters at a day to day operational level to ensure that service standards and revenue opportunities are met or exceeded. This role also involves driving a high-performance culture within the team to maximise customer outcomes, productivity, sales and revenue opportunities at branch, team and individual level.

Key Responsibilities Include
 

• Conduct and facilitate both formal and informal learning and development activities through coaching, training and mentoring
• Lead, develop and motivate a team of up to 12 Motoring Enthusiast Underwriters
• Provide support, mentoring and direction for coaching, technical, operational and personal skills development
• Provide expert technical knowledge and assistance to the team
• Conduct regular audits of team members (eg. Quality Listening; Protect reports) and implement follow-up action through regular one/one coaching.
   

Skills & Experience
 

• Demonstrated ability to positively influence, engage and lead others
• RG146 accredited
• Certificate IV in Financial Services (General Insurance)
• Leadership experience or effective workplace relationships/performance management experience
• Motoring Enthusiast.