Description:
The ServiceNow Catalog/Business analyst role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and Unisys portfolio standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients to current Unisys Service Management practices.
The Analyst Is Expected To
- Lead development of Configuration Design Documents (CDD) that enable service delivery per SOW parameters, within the boundaries of Unisys standards, and the capabilities of the standard Unisys toolset – Primarily on ServiceNow.
- Analyzes agreed solution, contract, SOW
- Conducts client requirement workshops to gather client-specific needs, Conducts rapid-prototyping workshops in select subject areas
- Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration.
- For non-standard solutions, build functional requirements definition and use cases as input into customization requests
- Coordinate the involvement of other subject matter experts for areas such as Unisys Customer Portal, B2B integrations, Architecture and Engineering
- Document definitive designs requirements, stories in sufficient detail for execution by the technical implementations team
- Drive and assist the account team to obtain consensus and signoff of specified data and agreement to the design
- Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations.
- Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews