Service Transition Manager

 

Description:

Eligibility

• To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made

• An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:

• Satisfactory completion of an Australian Federal Police criminal history check,

and where relevant a Working with Children and Vulnerable People Check.

• Completion of a medical declaration and pre-employment medical (where

required).

• Providing evidence of qualifications.

 

Division Responsibilities

The Information Technology Division (ITD) supports a wide range of business functions,

applications, systems, and data infrastructure. We manage a number of public facing digital

systems and lead a significant data capability that supports our compliance and regulation

functions, policy development and program delivery. We are also responsible for delivery of

desktop services to over 6,000 staff and oversee the department’s protective and cyber

security services. ITD is growing to support a significant reform program focused on

modernising and transforming Health and Aged Care services. We are looking for passionate

people that are keen to join a diverse and motivated team to deliver best in class IT services

and make a difference for the Australian community.

 

Branch Responsibilities

The Branch is responsible for the divisions ICT operations and infrastructure capabilities

across all corporate and business systems as well as service transition and continual

improvement. The Branch also leads the delivery of digital workspace initiatives providing

the IT infrastructure for the department’s new ways of working. OIB supports the

Department, our staff, clients, and Australia’s citizens, by providing evolving and innovative

ICT solutions to contribute to and enable the priorities of Health. OIB is responsible for the

ongoing operations of Health’s ICT services, including service optimisation and improvement

and desktop experiences for end users and management. We have a strong commitment to

customer service and are committed to continual improvement.

SOIB is responsible for:

• Ongoing operations of Health and Aged Care’s ICT services, including service

optimisation, service improvement and business continuity.

• Transition of new and updated services to operations ensuring end-to end support is

in place.

• Delivery of key enhancements and projects with a strong focus on uplifting the

department’s digital capability, driving innovation, data analytics and automation.

• Identifying and implementing digital initiatives to drive collaboration and enrich end

user experience with desktop capabilities.

• Continual improvement of services ensuring services are optimised and provide

value to customers.