Service Performance Analyst

Description:

The Role

CBCity is looking for a self-motivated Service Performance Analyst to join our Integrated Planning Team.

An inquisitive mind, a passion for research, problem solving and customer service, and a key eye for detail will be essential as the role works across the organisation to undertake detailed service reviews, scrutinising council operations and activities, and ensuring that the organisation is providing the right services to the right customers in the right way now and into the future.

You will work with multi-disciplinary teams from across Council and manage team and individual projects requiring consultation and negotiation with internal and external stakeholders.

Duties will include but not be limited to:

• Undertae in depth review and analysis to evaluate the efficiency and effectiveness of Council services, operations and activities.
• Identify opportunities for service improvement, enhancement, optimisation and innovation.
• Work with the team to develop and implement the Integrated Planning Framework.
• Drive the use of data and analytics in Integrated Planning and service reviews.
• Build and nurture positive and effective working relationships with key stakeholders at all levels across the organisation to support collaboration.
• Prepare and deliver reports and presentations to stakeholders.
• Provide advice and recommendations on strategic, corporate and business planning issues.
• For a full list of duties, please click here to review the refer position description.