Service Delivery Specialist

Description:

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

To ensure integrity of customer data (rates, addresses, contacts, a/c status, web set ups. To investigate and resolve invoice disputes, salesforce cases. Responsible for the yearly customer price increases and other ad-hoc projects.To process and check the accurate account set up and maintenance of existing customer accounts into the Iron Mountain systems.

• Customer account set-ups, maintenance and closure
• Scheduling and management of allocated work and completion of delivery of tasks within Service Level Agreement and/ or to deadlines
• Ensure the integrity of customer data by utilising a robust Quality Checking process
• Process improvement and project work
• Be proactive in assisting other members of the team in delivery of work
• Comply with Iron Mountain Security Standard Operating Procedure
• Comply with safe work practices and meet all obligations under the OH&S Legislation system
• Liaise with other internal departments as required to provide customers with accurate and reliable information regarding their account and Iron Mountain service levels