Service Coordinator

Description:

We’re currently looking for a Service Coordinator to join our Packaged Care teams servicing our New South Wales – Parramatta Region.

The main aim of a Home Care Package is to assist people in living at home for as long as possible, enabling them to have the choice and flexibility in their at home support and assist consumers and providers to maximise this choice and flexibility.

The purpose of this role is to ensure the client's needs are met through the effective scheduling & coordination of services. This role delivers results through strong stakeholder relationships and good time management.
 

Key Responsibilities of a Service Coordinator:
 

• Responding to client requests and arranging at home care support and services on their behalf
• Receiving calls from our Customer Service Centre and providing support in a timely manner. All calls in NSW come through our Parramatta site
• Developing and maintaining relationships with clients and/or their carers to ensure their “At home support” needs are being provided in a timely and quality manner
• Developing and maintaining relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
• Maintaining accurate documentation and updating in any changes in our client management system