Service Coordinator

Description:

We have Good People that are experts in their field, we are Committed to the goals of our members and customers, we focus on making a Positive Impact in our community and we strive to provide services that align to our customer needs and Real Wellbeing.

About your new role:

Our office is based in Gosford, and we have 2 opportunities to join our growing team for either of the below areas:

• Team 1: Kariong, Koolewong, Mooney Mooney, Point Clare, Tascott, Woy Woy & Woy Woy Bay NSW OR
• Team 2: Gorokan, Budgewoi, Canton Beach, Halekulani, Kanwal, Norah Head, Noraville & Toukley NSW

Your key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

Key accountabilities:

• Drive customer acquisition & growth and promote positive brand recognition in the community
• Support client management including completion of initial assessments, annual reviews, care plan development & building effective relationships with the client’s families
• Manage client escalations and complaints to a high level of resolution
• Develop effective relationships with other relevant service providers including Community Support, Clinical and Allied Health services
• Drive a positive recruitment strategy and support the employment lifecycle of your team including orientation, training & development and performance management
• Drive a safety culture and lead by example for your team
• Support continuous improvement & drive a compliance focussed portfolio