Service Coordinator

Description:

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.

The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

We’re bold, warm and honest. We make a real difference to people’s wellbeing.

As a Service Coordinator you will be the primary point of contact for our customers and your own team of Care Workers located at Casino NSW.

Your key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

• Manage and lead a Home Care service team, including the operational leadership of a team of Care Workers.
• Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
• Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
• Managing client escalations and complaints to a high level of resolution.
• Developing exceptional relationships with both existing and new clients and their families.
• Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.
• Strong and proven People Leadership experience, developing and maintaining high level team performance will be pivotal for this position
• Industry experience is not essential - we are open to someone seeking a career change but comes from a Business or Management background
• Experience with managing remote direct reports and a dispersed workforce would be highly regarded
• Proven experience in coaching and developing individual and team performance
• Ability to manage multiple priories and take ownership of customer solutions
• Proven experience with building strong internal and external stakeholder relationships to deliver on strategic business outcomes
• Tertiary qualifications in Business Management or similar would be highly regarded
• If you are from the industry – knowledge of Home Care packages would be highly beneficial