Service Advisors

Description:

Our client is seeking experienced and motivated individuals to join their teams as a Service Advisor at multiple sites. These roles are available at multiple dealerships across the Pilbara region. This role would ideally suit someone currently doing this type of role or similar. These roles are residential and cannot be completed as FIFO.

This role would suit someone that is looking to get away from big city life whilst earning an excellent salary with extra perks such as rental assistance. The Pilbara region is situated in the north of Western Australia between the Gascoyne, Mid-West and Kimberley regions. Encompassing 507,896 square kilometres across a vast array of landscapes. This is the perfect opportunity to escape the city lifestyle.

The Service Advisor carries out a range of duties related to being the key contact between the customer and the dealership, for repair and maintenance of vehicles, while ensuring customer satisfaction

Duties Included

• Meeting and greeting clients, customers and visitors
• Answering all incoming calls and directing appropriately
• Taking enquires and service bookings
• Keeping customers up to date with vehicle progress
• Estimating the cost and time needed to complete a job
• Liaising with the Workshop Manager to ensure all work is carried out in the allocated time frame
• Gaining authorisation for extra work
• Helping bring new business into the service department
• Promoting the dealership and the Toyota brand

Skills and experience

• Previous Toyota experience would be highly advantageous
• Must have high attention to detail
• Previous experience as a Service Advisor is essential
• Must have strong written and verbal communication skills
• Competent use of Microsoft Office, Outlook, Word and Excel
• Excellent organisational skills
• Exceptional customer service with a pleasant & professional phone manner
• Ideally have experience working with Dealer Management System- TUNE
• Sound knowledge of auto mechanics
• Ability to work with both the public and shop technicians in a courteous and professional manner
• Customer service focused