Description:
Our Tech-Ops team is responsible for all Tech-Ops aspects of the Software Development Lifecycle (SDLC) for all our products. We're seeking a talented and highly motivated Software Engineer to provide 2nd line of Application Support in Production and UAT environments, solve interesting technical challenges for the products hosted on high-available cloud environment. Candidate should be willing to explore new tools & technologies to meet the product demands. A candidate should be able to provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the GRRS TechOps team. The ideal candidate will be Tech savvy resolving the technical issues in production, writing scripts, comfortable in communicating with clients, answering regulatory queries and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, and\or SFTR. The role is client facing and requires a high degree of technical competence.
- Incident and Problem Management
- Change Management
- Support and issue resolution
- Building dashboard and setting up Monitoring on cloud
Duties and accountabilities
- Ensure technical issues are resolved withing defined SDLAs.
- Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
- Work collaboratively with development team as required for third line escalation.
- Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
- Drive and engage in disaster recovery processes for all products.
- Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
- Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
- Helping clients understand how the solution works and how to resolve reporting issues
- Assist in validation or UAT for issue resolution
Business competencies
Experience
- Minimum 6-10 years of work experience in an Application Support role
- Client facing experience desired
Technologies/tools/concepts
- JIRA and Service Now
- Monitoring tools such as Splunk, New Relic, Centreon and Monolith
- SQL / PL/SQL Psql
- Good Linux/Unix knowledge
- Shell scripting – Unix, Perl, Python
- Amazon Web Services - Amazon RDS, CloudWatch, CI-CD pipeline and some of its technologies such as Git, Elasticsearch, EC2, Redshift, cloudwatch.
- Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation.
- Agile/Scrum
Commercial awareness
- Knowledge of Transaction Reporting business is major plus
- Knowledge of Financial services experience preferred particularly securities finance