Description:
The ideal candidate will be looking to take the next step in their career in a diverse role within a supportive team environment. You will undertake a range of exciting project based and BAU tasks.
Your Responsibilities
- Oversee the ticketing system, prioritise, and record IT inquiries.
- Deliver primary and secondary support for Windows and mobile device technology.
- Oversee the management of IT equipment.
- Distribute, set up, and replace hardware as necessary.
- Inform and update staff regarding IT deployments, problems, and security measures.
- Rotate, document, and securely store backup tapes.
- Develop and maintain user guides and knowledge base articles.
- Collaborate with colleagues and external vendors.
- Drive continuous service enhancement through proactive measures or suggestions.
Skills and Experience:
- Proficient in first and second-tier IT support, particularly within Windows environments.
- Experienced with AD, o365, and Azure.
- Excellent problem-solving skills with keen attention to detail.
- Exceptional written, verbal, and interpersonal communication skills.
- Capable of working both independently and collaboratively within a team.
- Skilled in planning and executing tasks to meet deadlines.