Description:
Spin Master is looking for Senior Supply Chain Specialist.
ob Description
What will you work on?
As a member of the Customer Operations Team, the Senior Supply Chain Specialist will provide top tier customer service to Spin Master customers through the daily and proactive management for your assigned customer segment by motivating, coaching, training, problem solving, recognizing and rewarding team members.
- Provide top tier customer service to deliver best in class customer scorecard metrics (i.e. OTD, OTF etc.).
- Escalate and communicate service Issues to internal and external stakeholders on a timely basis.
- Assist the team in monitoring customer accounts to proactively address potential challenges.
- Partner with Supply Chain functions to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges.
- Adhere to established order drop SLAs in order to continually meet or exceed customer expectations.
- Navigation and research in s4 Hana/SAP, eCommerce Portals, customer's and 3rd Party systems where required to effectively manage order execution.
- Oversee the achievement and maintenance of agreed customer service levels and standards, including all vendor routing and execution requirements.
- Recommend ways to improve daily operations and drive efficiency within the E2E order management processes.
- Liaise with Order Management COE to provide clarifying business requirements to address process and system related opportunities, providing feedback on the design of proposed solutions and participate as needed in the delivery of the solution.
- Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Supply and Demand Planning, Warehousing and Logistics etc.) to resolve and prevent issues whilst enhancing mutual understanding of the order to cash process.
- Cultivate and maintain positive relationships with customer and internal stakeholders.
- Provide performance feedback and coaching on a regular basis to each team members.
- Ensure team members have appropriate training and necessary resources to perform their jobs.
- Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
- As needed actively participate in the retailer initiatives, score carding and liaise with internal and external stakeholder to drive customer service level improvements.
- Participate in special projects as assigned.
How will you create impact?
- Excellent verbal, written and listening skills supported by strong interpersonal skills and ability to work within a team structure.
- Strong time management, organizational, and prioritization skills
- Ability to work and make decisions independently in a fast-paced environment.
- Ability to proactively identify and resolve problems.
- Strong leadership presence.
- Comfortable in being ‘uncomfortable’.
How will you fit into the team?
- Customer/Client Focus.
- Professional demeanour, follow-through and attention to detail and accuracy.
- Ability to meet challenges in a fast-paced environment.
- Team player who helps create a result focused and motivating team environment.
- Strong understanding of EDI.
- Working knowledge of Windows, Excel and Word.
What are your skills and experience?
- Bachelor’s degree preferred in Supply Chain & Logistics or related discipline.
- Knowledge of customer service principles and practices.
- Min 5 yrs.+ CPG/Retail Experience preferred.
- Experience with a Tier 1 ERP system (SAP) required.