Senior Student Transactions Officer

Description:

We are seeking highly motivated, exceptionally customer focused ‘back office’ administrators with experience working in a complex customer-oriented, high volume transaction processing environment to assist students and other customers in the resolution of complex student enquiries.

The successful candidates will be part of a diverse team which offers opportunities for team members to contribute to continuous improvement and to develop networks with colleagues across ECU.

The current vacancies are in the Admissions team and Fees and Scholarships team .

Admissions

You will be involved in reviewing applications from prospective students to assess their eligibility for entry, applications for credit and recognition of prior learning and assisting with enquiries on the phone and by email.

Fees and Scholarships

You will be responsible for assessing eligibility for scholarship applications, applications for refunds and withdrawal without penalty and assisting with enquiries on the phone and by email.

Key Criteria

The successful candidate will have:
Experience in a complex customer-oriented, high-volume transaction processing environment

Demonstrated time management and organisational skills with a proven ability to establish priorities, achieve objectives and meet deadlines.

A performance-oriented approach with demonstrated ability to act with a high level of initiative, attention to detail, problem solving, analysis and judgement to provide accurate and appropriate outcomes.

Previous experience in the Higher Education industry, whilst not essential, will be well regarded.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.