Senior Software Developer

Description:

Join us on the forefront of innovation! As a Senior Software Developer (Application Support) at Verra Mobility, you'll support and maintain the software layer of our existing technology products including our windows applications for our flagship road safety camera software. We're seeking an innovation enthusiast with strong analytical and troubleshooting skills and a passion for C++ programming, collaborating with cross-functional teams. Contribute to our team's success by ensuring a positive experience for end-users. Shape the future of road safety by supporting solutions that save lives.

As an Application Support Engineer at Verra Mobility you will work on:
 

• Incident management: Respond to and troubleshoot support tickets, incidents, and service requests related to applications across our tech stack (C++, C# .Net, Visual Studio).
• Monitoring and Alerting: ensure the health and performance of applications and infrastructure responding to issues minimizing downtime.
• Technical Support: Provide end-users with technical support, answering queries, guiding through troubleshooting, and maintaining documentation for common issues and solutions.
• Database Management: Monitor and maintain the health of the Postgres database, collaborating with developers to optimise queries for improved overall database performance.
• Knowledge Sharing: Contribute to a knowledge base for effective information sharing within the team.
• Root Cause Analysis: Conduct root cause analysis for major incidents, suggesting and implementing improvements to prevent their recurrence through continuous improvement efforts.