Description:
We are seeking a talented Senior ServiceNow Consultant to play a crucial role in analysing the technical requirements of incoming service providers and ensuring seamless integration into our customers environment. You'll collaborate closely with ServiceNow and process experts to design and implement solutions that meet our evolving needs. If you're passionate about making a meaningful impact and driving positive change, we want you to join our exciting journey!
Day to day duties and responsibilities:
- Convert onboarding requirements into ServiceNow technical requirements, ensuring alignment with the customers standards and processes.
- Execute gap analysis on performance measures and design solutions for SLA definitions to meet service level requirements.
- Provide mentoring for associate ServiceNow developers, guiding them in no-code/low-code configuration tasks.
- Participate in tool onboarding workshops as a subject matter expert, sharing insights and best practices.
- Define templates for process and business analysts to convert onboarding requirements into toolset build, promoting efficiency and consistency.
- Collaborate with other ServiceNow platform teams to define technical requirements and ensure interoperability.
- Validate completed tools onboarding templates, ensuring accuracy and adherence to specifications.
- Leading ServiceNow CMDB/CSDM workshops
Keen to get involved? You’ll just need some of the following:
- Able to maintain a minimum Government Security Clearance
- Able and willing to participate in a Pre-engagement integrity checks (PEIC)
- 3 - 4 years of ServiceNow development experience
- Awareness of products outside ITSM, CSM and HR
- Experience in ServiceNow ITSM Implementation, including CMDB and CSDM.
- Strong understanding of ITIL 4 principles and best practices.
- Proficiency in configuring SLA definitions and managing service catalogues.
- Knowledge of groups, roles, and security within the ServiceNow platform.