Description:
SENIOR SERVICE DESIGNER - CONSUMER DIVISION | SYDNEY, NSW At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most. We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for:
- Reporting to Head of Strategy, Design and Research, responsible for being the pivotal in shaping the future of our service offerings.
- Covering the entire service design lifecycle, from research and conception to execution and continuous improvement. With a commercial focus and a solid understanding of behavioural economics, you will develop compelling service propositions that not only meet but exceed our customers' expectations.
- Conducting comprehensive research to understand customer needs, market trends, and the competitive landscape.
- Employing your expertise in behavioural economics to lead and inspire innovative service design solutions that drive customer engagement and loyalty.
- Lead end-to-end journey mapping, covering all touchpoints including communications, processes, systems, and data, to ensure a seamless and delightful customer experience.
- Facilitating workshops and collaborative sessions with stakeholders across the organization to ideate, prototype, and iterate on service concepts.
- Apply agile methodologies to manage projects, ensuring swift adaptation to feedback and changing requirements.
- Working closely with the execution teams to bring your designs to life, monitoring implementation and leveraging data to refine and optimize services continuously.
- Champion a customer-centric approach within the organization, advocating for design thinking and innovation in all aspects of our business.
About you :
- Advanced qualifications in Behavioural Economics, Design, Engineering, Innovation, or a related field.
- Advanced capability in design tools such as Adobe Creative Suite, Sketch or Figma.
- Proven experience as a Service Designer or in a similar role, with a portfolio that showcases your contributions to successful service innovations.
- Strong background in research, design, facilitation, innovation, and execution, particularly within the context of service design.
- Demonstrated experience in end-to-end journey mapping, encompassing communications, processes, systems, and data. Experience and/or qualifications in technical business analysis highly regarded.
- Advanced analytical and numeracy capability
- Commercial acumen, with the ability to align design solutions with business objectives.
- Proficiency in agile methodologies, with hands-on experience managing projects in an agile environment.
- Exceptional communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
- Strong leadership and project management skills, with the ability to oversee multiple initiatives simultaneously - Lean Six Sigma certification will be highly regarded.