Description:
DocuSign is looking for Senior Renewals Manager.
Responsibilities
- Own and execute win/win negotiation strategies for renewals that maximise contract value while protecting and enhancing customer trust
- Maximise account growth by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal, including the appropriate resources
- Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies, to include Executive Engagement
- Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
- Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
- Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
- Achieves financial and strategic revenue,bookings and billings targets
- Strategically evaluate your portfolio to prioritise time to render the most favourable outcomes
- Depending upon the territory, travel as necessary to build customer relationships and progress renewals forward
- Experienced at leveraging customer data and behaviour to assess the health of each renewal
Basic Qualifications
- 8+ years software/technology sales experience, ideally within a SaaS vendor
- Experience working with high value or enterprise clients
Prefered Qualifications
- Strong negotiation skills with experience driving contracts to completion
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
- Strong presentation skills, including the facilitation of quarterly business review meetings to demonstrate ROI
- Strong process management, financial acumen, and contractual engineering skills
- Ability to react and adapt to potential rapid shifts in priorities
- Strong level of urgency, organisation, and prioritisation skills
- Experience working with mid sized to large customers and navigating contracting and procurement cycles
- Ability to project manage the renewal cycle, pulling in necessary resources