Senior Manager

Description:

Sitting in the Marketing Business Unit, you will work within an Insights Innovation team where you will lead customised research projects as well as leverage existing research and be proactive in executing research to identify opportunities.

You will lead , design and manage primary ad-hoc research ( with a qualitative skew ) to champion the customer, delivering a clear research point of view and direction that will support the successful development initiatives .

From proposal writing to creating discussion guides, to moderating customer sessions to complex analysis and engaging and innovative reporting, you will lead design and run qualitative research.

Continuously exploring ways to enhance productivity and effectiveness of research deliverables is vital. You will keep up-to-date with industry best practice, customer research and competitor activity .

Ultimately, you will generate new and innovative initiatives that advocate the voice of the customers and support effective insight immersion. You will do this by providing thought leadership on best practice research methods while thinking outside the box to generate new and innovated ways to connect our stakeholders with customer insights.

What’s in it for me?

You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts!

Not to mention the added perk of working for a team that has been around for over 200 years dedicated to helping Australians realise the great Australian dream.

What do I need?

You will need a strong background in conducting qualitative and quantitative research with a skew towards the qualitative side. This will include but is not limited to:

• Writing discussion guides
• Workshop planning and Strong stakeholder management
• Moderating
• Questionnaire design
• Openness to programming/launching surveys using online communities 

You will have proven experience synthesising secondary research and working with engaging and impactful outputs coupled with excellent skills and stakeholder management.

You will have exposure to design thinking or research innovation and process improvement with a growth mindset willing to learn.