Senior Lead

Description:

As the world we operate in continues to change and become increasingly complex, our services are in ever greater demand. Whilst Ambulance Victoria's primary role is as an emergency pre-hospital medical response provider, we are uniquely placed at the intersection of health and emergency management to tailor our services to meet different needs across local communities, to be system connectors, and to help our patients and their families to be active participants in their health care decisions. To enable this, AV's Patient Care Academy (PCA) draws lived experience experts, clinicians, and system partners together to create high-quality, impactful, patient-centred experiences, care pathways and models of care. Using participatory methods of co-design, we tackle topics that are important to our people and patients, and that offer opportunity for system level change.
Why we exist
The PCA's goal is to achieve AV's vision of Best Care for every person, every time – no matter their location, background, type of illness and level of care required. At its heart, the PCA exits to engage, discuss, and debate complex patient care challenges, and to develop and implement pathways and models of care that accelerate innovation and deliver improvements in patient care.
AV Care Connect
Led by the PCA, a program of work known as AV Care Connect is introducing more alternative care pathways to our service to better connect patients to the care they need. With the introduction of each new alternative care pathway, our service is supported to better manage growing demand to meet the increasingly complex needs of the community. These care pathways will support some of our most vulnerable patients such as aged care, palliative care, frequent and complex care needs, and mental health patients to remain in their home environment and avoid unnecessary transport to hospital Emergency Departments. This is an exiting time to be joining Patient Care Academy, as we are building a new team of qualified professionals, including clinical SME and support roles to deliver this exciting and innovative program of work.
About the role
We are seeking a Senior Lead, Improvement and Innovation to build improvement and innovation capability and capacity across AV and support delivery of initiatives to achieve continuous improvement in patient outcomes and experience for ambulance patients. This is a full time, fixed term (2 years with possibility to extend) position based at Blackburn North Business Centre with current WFH hybrid work arrangements.
Reporting to Director Patient Care Academy, the responsibilities of this position include, but are not limited to:
 

• Design, develop and deliver initiatives aimed at building process improvement capability within the Patient Care Academy and the Quality and Patient Experience Division, considering emerging technologies and trends
• Drive high level technical and professional process improvement initiatives to deliver broad and measurable outcomes
• Monitor and analyse patient safety and experience from performance data, clinical incidents, audits, and feedback to initiate improvements
• Partner with the Director and with senior leaders in developing and delivering annual unit and departmental plans to meet Best Care and organisational goals and priorities
• Ensure delivery against performance measures in line with the divisions management operating system.
• A tertiary qualification or relevant industry certification in Improvement Science (preferably LEAN, MFI, SixSigma) with extensive relevant experience, or an equivalent combination of training and high-level relevant experience
• Extensive experience in project, design (service/products) and/or change management methodologies
• Proven competence in applying improvement science for complex and diverse initiatives, preferably related to health services, LEAN and six sigma and human centred design
• Strong team leadership experience with the ability to develop high performing teams
• Strong understanding of systems thinking, and data analytics related to improvement and innovation.

Working at AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful candidate. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.