Description:
Real Time Australia is looking for Senior Field Engineer
What Your Exciting Days Will Look Like
- Provide the timely and logical provision of post-sales support to Customers in alignment with their specific support agreements.
- Perform preventative maintenance according to the recommended routines and procedures. Target to maintain an RGA level of microcode
- Perform the installation and implementation of new Solutions and the upgrade of existing Solution platforms.
- Service delivery of engineering and reconfiguring changes, equipment, and site relocation services.
- Conducting basic product demonstrations/training for customers and staff
What you’ll bring to the team
- Strong enterprise service and support experience.
- The ability to act as a team or project Leader.
- Providing direction to team activities & facilitates information validation and team decision-making process.
- Technical and hardware knowledge of SAN/Fibre/Storage and Server products and solutions
- Experienced in a customer-facing role and displaying a mature approach to service delivery business.
- Must have a proven & demonstrable track record of outstanding teamwork with their peers and members of the wider organisation.