Description:
Culture Amp is a fast growth organisation and you’ll be expected to learn quickly and take action that leads to the success of your customers.
To get there, you’ll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own.
This is a Senior role, so past Customer Success or Account Management experience is essential, with SaaS or HR experience or HR-Tech experience highly valued.
Your life experiences and knowledge will be unique, you’ll be encouraged to participate and bring diversity of skills to the Culture Amp team.
Your role at Culture Amp:
- Sydney based with access to a great team based out of Surry Hills.
- Be part of a well-structured and innovative CS team.
- Practice Customer Success with an industry leading product customers love.
- Partner with Mid-Market customers (200-1000 employees) to advance their employee feedback and performance strategy.
- Meeting with CPOs, Heads of People and also CEOs to have strategic customer conversations, alongside Account Managers who partner closely with Customer Success.
- Enabling customers in using the platform and more broadly, the domain of people and culture.
- Access to world class CS Tools, such as collaborative email tool, a dedicated Customer Success management tool, CRM, Slack and G-Suite.
- Managing a large book of business, having effective conversations to help customers take the best path to success with a complex and powerful product.
- Partnering with Account Managers and Renewals Managers who play a key role in securing renewals and expansions.
- A separate Support team to help your customers via Live Chat, giving your bandwidth to spend time meeting with customers and drive strategic value (our CS team do solve customer issues but benefit from our friends in support’s specialisation in product support).
- Freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance).
- Nurturing and tracking renewal success and customer value in the CRM, and connecting with peers and being someone who communicates openly and tracks relevant information.
- Contributing and leading continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all’).
- Being a customer advocate by providing feedback to the product team on where we can improve the platform to better solve our customers challenges
After 3 Months You'll...
- Work with new and existing customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed
- Influence organisations and senior stakeholders, especially working with HR leaders on their employee engagement and performance strategy
- Attend (and even host!) People Geekup events where we mingle with our community