Description:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
- Managing a client portfolio, handling all ongoing client’s insurance/risk needs
- Ensuring all client needs are identified and met by taking a pro-active approach to all aspects of service delivery, account management and account retention
- Providing consistent client updates and replies within agreed service timeframes
- Reactive and proactive communication with potential clients via phone and email
- Managing an ongoing sales pipeline through inbound, warm and proactive leads
- In a consultative client approach, providing suitable education on additional Aon products and services where applicable and within your authority
- Assist with complex client queries / complaint issues
- Negotiating with Insurers and clients on risks outside of underwriting guidelines
- Understanding client financials and providing appropriate support regarding debt management, payment enquiries and settlements
- Understanding, and complying with, regulated processes and systems
- Complete daily client administration tasks and updates for our online filing system according to Aon service standards
- Identifying process improvement opportunities to ensure service standards are exceeded
- Working to achieve individual and team financial targets