Senior Claims Service Consultant

Description:

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for
 

• Reviewing and identifying claims that do not fall within the scope of policies, to ensure the correct outcome has been made.
• Liaising with stakeholders to discuss outcomes and dispute resolution.
• Prepare and draft appropriate documentation to stakeholders when required.
• Develop customer relationships to understand and meet their needs, delivering a positive customer experience.
• Maintain knowledge of insurance guidelines, legislation, regulations, and court decisions, recommending policy changes for continuous improvement and compliance.
   

About You
 

• Demonstrated property claims management experience (mandatory)
• Experience in a complex Customer Service environment.
• Ability to optimise business value by delivering high-quality services and positive customer experiences.
• Possess technical knowledge of relevant insurance lines and associated legislation.
• High attention to detail and technical proficiency with systems, software, databases, and communication tools.
• Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, adept at balancing understanding, empathy, and compassion with achieving optimal commercial outcomes for AAL.