Description:
Lifecycle & Experience Village is focused on retention, engagement, and depth of relationship with existing Consumer & Business customers. As a Senior BA your role is crucial in the design and develop strategy for transformation initiatives across Cash & Transactional Banking (CTB).
You will have a strong understanding of digital applications, customer experience, technology, and payments trends. Experienced in supporting Senior Managers, in delivering work streams for larger transformation initiatives/transition developed initiatives to existing GTM or service delivery functions. Providing compelling cases to Senior Stakeholders/leaders to understand issues, customer pain points and provide solutions for delivery within CTB.
Key Responsibilities:
- Leading the achievement of Westpac’s strategy by working with stakeholders to elicit, analyse, communicate and validate requirements for changes to business processes, policies, information and systems.
- Defining and managing the requirements through the delivery lifecycle to meet business needs including functional, non-functional and data requirements.
- Providing and directing recommendations for process re-design and improvements and business solutions, enabling changes to processes, policy and/or information that support Westpac to achieve targeted business outcomes and deliver business value.
- Developing process mapping and analysis, story maps or experience maps, and completing target solution gap analysis.
- Providing coaching and mentoring across the team where required.
What do I need?
- Experienced in business process improvement/re-engineering, data analysis, system functional / non-functional analysis experience and business case preparation experience.
- Major end-to-end business process re-engineering or business transformation initiative know-how.
- Major delivery projects proficiency, ensuring solution enables business processes to deliver the desired business outcomes and value.
- Facilitation of business solution workshops involving participants from senior management to business users.
- A strong understanding of technology and business systems strategically and operationally.
- Strong knowledge and experience in Agile project methodologies.
- Coaching & mentoring skills.