Senior Business Analyst

 

Description:


Lifecycle & Experience Village is focused on retention, engagement, and depth of relationship with existing Consumer & Business customers. As a Senior BA your role is crucial in the design and develop strategy for transformation initiatives across Cash & Transactional Banking (CTB).

You will have a strong understanding of digital applications, customer experience, technology, and payments trends. Experienced in supporting Senior Managers, in delivering work streams for larger transformation initiatives/transition developed initiatives to existing GTM or service delivery functions. Providing compelling cases to Senior Stakeholders/leaders to understand issues, customer pain points and provide solutions for delivery within CTB.

Key Responsibilities:
 

  • Leading the achievement of Westpac’s strategy by working with stakeholders to elicit, analyse, communicate and validate requirements for changes to business processes, policies, information and systems.
  • Defining and managing the requirements through the delivery lifecycle to meet business needs including functional, non-functional and data requirements.
  • Providing and directing recommendations for process re-design and improvements and business solutions, enabling changes to processes, policy and/or information that support Westpac to achieve targeted business outcomes and deliver business value.
  • Developing process mapping and analysis, story maps or experience maps, and completing target solution gap analysis.
  • Providing coaching and mentoring across the team where required.



What do I need?
 

  • Experienced in business process improvement/re-engineering, data analysis, system functional / non-functional analysis experience and business case preparation experience.
  • Major end-to-end business process re-engineering or business transformation initiative know-how.
  • Major delivery projects proficiency, ensuring solution enables business processes to deliver the desired business outcomes and value.
  • Facilitation of business solution workshops involving participants from senior management to business users.
  • A strong understanding of technology and business systems strategically and operationally.
  • Strong knowledge and experience in Agile project methodologies.
  • Coaching & mentoring skills.
     

Organization Westpac Group
Industry Management Jobs
Occupational Category Senior Business Analyst
Job Location New South Wales,Australia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-09-06 5:10 pm
Expires on 2024-12-22