Senior Account Manager

Description:

We give you a world of potential

We have an exciting opportunity for Account Managers to join the Computershare team.

This role sits within Computershare Plan Managers (CPM) division which is the largest provider of Employee Share Plan management services in Australia. CPM supports over 100 employee centric companies in delivering share plans and managing over 300,000 employee participants. You will be joining an organisation undergoing positive change and leading the market in innovation.

A role you will love

At CPM, we highly value our clients and pride ourselves in exceptional service. As a Senior Account Manager, you will use your exceptional communication skills to build and maintain relationships across a portfolio of key clients, to understand our client's needs and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the global reputation of Computershare.

Some other key responsibilities:

• Own overall operational responsibility of a client portfolio
• Ensure client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction
• Be an SME for clients, plans, product and process, in-depth technical understanding of the system processes
• Form first level of escalation for client and internal stakeholders
• Liaise with Senior Management on the operational health of the client portfolio
• Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests
• Host and lead regular client meetings to review service/project delivery status and event planning

What will you bring to the role?

• Previous experience in customer service / relationship management
• Solid understanding of employee share plans, ideally
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence
• Ability to build detailed understanding of assigned clients & close partnering relationships
• Ability to influence and manage senior stakeholders (internal and external)
• Strong negotiation skills
• Experienced in dealing with commercial aspects related to clients
• Solution oriented with an attention to detail
• Ability to plan and meet multiple deadlines within a fast paced, high-pressure environment to consistently meet the needs of the business and our clients.
• Ability to develop technical skills (SQL, html, high-level understanding of databases)
• Ability to identify and solve problems