Description:
We are looking for a competent Account Executive to maintain client relationships. You’ll be directly responsible for the preservation and expansion of our client base.
The ideal candidate will be experienced in relationship management. We expect you to be a reliable professional, able to balance client orientation and a results-driven approach.
Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.
Key Responsibilities:
- Remain in regular contact with your clients to understand and meet their needs.
- Assisting clients to solve problems in a timely and accurate way, via phone, email, or chat.
- Respond to complaints and resolve issues to the client’s satisfaction and to maintain the company’s reputation.
- Develop and maintaining strong business relationships to maximize client loyalty.
- Assist in developing long term plans to achieve the goals and objectives which are already set.
- Creating and optimising KPI measures, to ensure the company's service is at a world-class standard.
- Ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets.
- Create detailed business plans designed to attain predetermined goals and quotas.
- Providing remote desktop support to resolve client’s inquiries and liaising with multiple departments to assist in resolving customer queries.
- Aiding in the operational aspects of the business including assisting in client take on process.
- Dealing with technical queries regarding the trading platforms including analysis and investigations of trades.
- Handling all customer inquiries with a magnificent and peerless attitude with full dedication and determination.
- Producing reports and presentations as and when required.
Requirements and skills:
- Fluent in verbal and written Chinese (Mandarin) and English to a business standard.
- Bachelor’s degree in business or related fields preferred.
- Experience in the finance industry is a plus but not necessary.
- Proven 2-3 years experience as an operations/account executive, or a similar relationship management role.
- Excellent communication/presentation skills and ability to build relationships.
- High empathy and able to work in a team.
- Proficient in the Microsoft Office Suite.
- Strong attention to detail and proven ability to problem-solve.
- A true professional with strong time management and the ability to juggle multiple priorities.
- You have a great attitude!